Signs It’s Time to Change Your Background Check Provider

May 22, 2024 by Verified First

Signs It’s Time to Change Your Background Check Provider

You know that background screening is much more than just a risk-management tool. It’s an essential part of the hiring process that helps organizations make more informed decisions, improve hiring, and strengthen the bottom line. But what’s just as important as screening potential candidates is finding the right background check provider for your organization. 

An accredited provider understands the complexities of the screening process, legal regulations, and the constantly changing requirements associated with employment screening. And selecting the right background screening partner is vital to your organization’s success. But, sometimes your organization can outgrow a solution, or find that a certain provider no longer meets your business needs. Is it time to consider changing your background screening partner?

Let’s explore common signs that it might be time to switch your background check provider: 

They Don’t Offer Comprehensive, Customizable Solutions

Your organization and its needs are unique, and you need a screening provider that understands that. Depending on your organization and the position you are hiring for, you need to be able to conduct various types of checks such as criminal record checks, employment and education verifications, motor vehicle record checks, and more. If your screening provider does not offer a comprehensive list of screening services, it might be time to change your background check provider. 

There is no one-size-fits-all solution for background screening. A good background screening company will work with your organization to create a screening program that meets your needs, accounting for your industry, seasonality, compliance regulations, risk levels, and more. If your background check provider can’t accommodate your unique needs or does not allow flexibility in tailoring their services to your needs, it might be time to make a switch. 

They Lack Critical Tech Integrations

Does your screening provider integrate with your chosen applicant tracking system (ATS) or candidate relationship management (CRM) tool? HR and talent acquisition professionals rely on ATS, CRM, payroll, and other tools to keep up in today’s fast-paced world of recruitment and hiring. Clunky, disorganized workflows can no longer support the necessary functions of a modern HR team. If your background screening provider cannot seamlessly integrate with your chosen tech stack, it might be time to consider a change. 

An integrated background screening solution can help streamline hiring by eliminating manual processes, improving accuracy and reducing error, and housing important information in one centralized location. Verified First integrates with over one hundred industry-leading hiring and talent-management solutions to give users the ability to run background checks, drug tests, and more without ever having to leave their chosen platform. 

Request a demo of our patented browser extension integration here!

You Experience Slow or Unresponsive Customer Support

The background screening process can be complicated. To efficiently recruit and hire top talent, organizations need to be able to rely on their screening providers for prompt, accurate, and up-to-date support when they need it. A good and reliable background check provider should be responsive and proactive with your organization’s needs. If it feels like your screening provider is constantly playing catch-up or is impossible to get ahold of, it might be time to change your background check provider. 

Customer support is about more than just putting out fires. Verified First understands that employers like you need more than raw data and cutting-edge technology to maintain an efficient background screening program. That’s why Verified First established one of the best customer service teams in the industry. Our team is available to help with everything from client onboarding to general inquiries and more. In fact, our average wait time on client phone calls is under 30 seconds! 

Slow Turnaround Times are Impacting Your Productivity 

Time is of the essence when it comes to recruiting and hiring top talent. The best candidates are typically off the market within just 10 days, emphasizing the need for efficient and streamlined hiring processes. This is especially true when it comes to background screening. Your candidate will likely slip away if their background check results take weeks. It might be time to switch your background check provider if you’re experiencing slow turnaround times that are affecting your organization’s bottom line. 

Utilizing a trustworthy background screening partner that prioritizes speed and accuracy can help create a better candidate experience, and overall, improve your hiring process. Verified First has an overall average turnaround time of 33.7 hours, compared to the industry average of two to five business days. That’s 9x faster than your average screening provider!

They Increased Prices Without Increasing Value

Your business’s bottom line is always a concern. You want to ensure you are maximizing your technology investments, including your background screening budget. While background screening can seem like a costly investment, the right background check provider will help you maximize your investment, and ultimately save you money. If you’re noticing a steady increase in the cost of your screening services without a corresponding increase in value, you should consider changing your background check provider. 

Background screening technology is constantly evolving, so it's common for systems to become outdated. If your screening provider is not keeping up with technology advancements and trends, your organization could be missing out. Verified First offers innovative, cutting-edge technology that’s simple enough for anyone to use. We changed the background screening game by allowing users to easily integrate our screening solutions into people management tools through our patented technology. Thanks to the VF Connector, users can run hundreds of background checks, order drug tests, and more without leaving their chosen HR tech platform. 

The Right Background Check Solution for Your Business

Making the choice to change your background check provider, let alone any technology provider can feel intimidating. If you’re experiencing any of the signs mentioned above, it’s time to consider alternative solutions that can offer the level of service, accuracy, and value your business deserves. 

Pricing, compliance frameworks, turnaround times, innovation, and customer service should all be thoroughly considered when searching for a vendor to fit both your current, and future needs. But the bottom line is it’s important to be aware of the potential signs that it's time to change your background check provider. 

When you are ready, Verified First is here to help. We created a free Vendor Evaluation Tool to help you assess if your current providers are aligned with your organization’s goals. This scorecard can help you spot performance gaps, determine ROI, identify when to consider changing vendors, and build a low-risk, world-class portfolio!

Or, if you’re ready, you can talk to a screening specialist and get started today!

About Verified First
Verified First is known for delivering streamlined background screening backed by the best client support, and for developing the easiest, fastest HR system integrations, for free. Our client support team is U.S.-based, answers calls in seconds, resulting in hundreds of positive testimonials and a 96% customer satisfaction. Verified First's patent-pending, award-winning integrations include over 100 applicant tracking systems, and provide clients a turn-key experience.

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