Client Care

World Class Client Services Team

We recognize that employers need much more than raw data to implement and maintain an effective employee screening program. That’s why we’ve established one of the finest client services departments in the industry. For example, our representatives understand that your day is not necessarily your own, and you need answers quickly. That’s why our wait time on client phone calls average under 30 seconds, because when you find the perfect candidate, you have to move fast.

Contact Client Services

Hours of Service

Our Client Services team is available to assist you
Monday – Friday, 9am – 5pm Eastern Time (6am – 2pm PT).

Our Scorecard

4.7 / 5
How likely our clients are to recommend us.

4.7 / 5
How satisfied our clients are overall.

*Based on the Customer Net Promoter Score (cNPS) survey results



844-709-2708 | Client Services
888-986-1304| Accounts Receivable 
208-843-6203 | Fax | Accounts Receivable 
208-266-2310 | Fax | Client Services