Leading Volunteers with Emotional Intelligence: Boundaries, Conflicts, & Burnout

As a leader, you know it's common to struggle with finding a balance. Competing priorities, limited resources, compassion fatigue, and more impact performance, cause burnout, and lead to higher turnover rates. In order for nonprofit and volunteer-centric organizations to help manage stress and avoid burnout, they must prioritize emotional intelligence. 

We hosted Mary Antonucci, Director of Volunteer Engagement at Ronald McDonald House. We discussed: 

• Relationship between an effective organization and emotional intelligence
• Setting boundaries and embracing conflict
• Creating a culture for courageous conversations
• Strategies for avoiding staff and volunteer burnout